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Location: Leicester (LE2)
Working hours- 8:30am-5pm Monday to Friday and alternative Saturdays (1 in 3)
Salary: Up to £20,500 basic, £23,500 OTE, depending on skills and experience, with company benefits
The job of Motorglass Scheduler
Our client is looking for a Scheduler to join their Contact Centre team in Leicester. This role is a fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. There’s a family feel and a real buzz that comes from being involved in one of the fastest growing repair business in the UK. Constantly evolving, you can feel the energy and difference as soon as you step through our doors.
As part of their team of 5 you will be responsible for coordinating the glazing technicians, customers and supplies to ensure all three components are brought together efficiently. You will control stock and ordering glazing supplies, maximising technician productivity in line with company targets and ensure excellent communication channels are maintained between technicians, the control centre and their customers.
The Scheduler role is also critical in maintaining strong working relationships with suppliers, technicians and colleagues as well as maintaining high levels of response times in accordance with the company SLA to their customers and insurers. You will ensure that customer care standards are maintained and that a tactful, sensitive approach is adopted.